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Care and Cleaning

Please be aware that over the course of time, discoloration may occur with silver or gold plated jewellery. This is due to general wear and tear and the acidity of your skin. When you are not wearing your jewellery, it should be stored in a box, or wrapped in tissue paper to maintain its polished look and avoid tarnishing.

Silver, gold and rose gold plated jewellery

To care for your jewellery please avoid coming into contact with water, perfume, lotions, hairsprays and detergents as this may cause your jewellery to tarnish. Most of our jewellery is costume jewellery and is therefore not designed to be worn constantly. Please do not sleep or shower with your jewellery. To keep your jewellery looking its best, polish using a soft cloth or gently buff.

When washing your hands with soap and water or using hand sanitisers, we recommend taking any rings of beforehand to help maintain the longevity of your jewellery and ensuring your hands are completely dry before putting it back on.

Sterling Silver (925) jewellery

Sterling Silver is a precious metal that will naturally tarnish over time. This darkening of the metal is not related to its quality, it is a natural reaction of the metal to the oxygen in the air that can be removed by cleaning your jewellery. To slow down the tarnishing, we recommend that your jewellery is stored in a container (ideally a lined box or soft pouch) and away from direct sunlight. To remove the tarnished layer we suggest that you polish your jewellery with a soft cloth periodically.

Gold and Rose Gold Plated (18K) jewellery

All of our charms and chains are made from high quality 18 Karat gold plate. Gold plate may tarnish over time but the darkening of the metal is not related to its quality. It is a natural reaction of the metal to the oxygen in the air that can be removed by cleaning your jewellery. We recommend you to treat your jewellery with utmost care and attention. We advise you to remove your jewellery before going to bed, showering, doing housework or swimming and keep it in a jewellery box; avoid direct exposure to some chemicals (solvent, hair spray, perfumes) and high temperatures. We suggest that you polish your jewellery with a soft cloth periodically.

In the interests of hygiene, earrings cannot be returned or refunded

Replacement or exchange can only be considered where jewellery has been treated with care, and has not been personalised.

Average Customer Rating:
92%
4.6/5 Feefo

Independent Service Rating Based on 20455 verified reviews Read all reviews
100%
"Excellent service"
Daughter loved her present . Will definitely order again
Trusted Customer - 5 hours ago
100%
"Great Personalised Gift and Service"
Lovely for gift and especially like the bespoke extras such as birth gems and...
Trusted Customer - 8 hours ago
100%
"Necklace and braclet"
Excellent quality quick delivery and excellent customer service I had a small...
Trusted Customer - 1 day ago
100%
"single letter necklace"
A gorgeous delicate necklace my goddaughter will love it Thankyou.
Karen Gunning - 2 days ago
100%
"Beautiful !"
Fabulous service!!! Fabulous Jewllery!!!!! bought lots of items from this...
Leah Hill - 3 days ago
100%
"Absolutely beautiful would deffo buy from here again"
Brilliant service , well packaged and quick delivery
Carol Wedgwood - 3 days ago
100%
"Excellent service"
The service was excellent. My purchase arrived when they said it would and I...
Susan Killip - 4 days ago
100%
"Lovely items at good prices"
Arrived on time simple website to use items are nicely packaged
Nicole Robinson - 5 days ago
100%
"Very happy "
This was a present for my friend’s 60th birthday and I was very happy with...
Trusted Customer - 5 days ago
100%
"Excellant"
Great service, from start to finish, Have ordered from them before,Kept upto...
Jennifer - 5 days ago
100%
"Good product andservice"
Easy to use site, kept well informed of what was happening and when item would...
Trusted Customer - 7 days ago
100%
"Definitely recommend"
So chuffed! Wanted something for my bridesmaids/MOH and these were perfect....
Trusted Customer - 7 days ago
100%
"Very happy shopper"
The jewellery I bought was wonderful the presentation was lovely for my...
Trusted Customer - 7 days ago
100%
"Beautiful"
Highly recommend lovely product and great service
Trusted Customer - 7 days ago
100%
"Very happy with my purchase"
Bracelet came exactly as I wanted! Service was easy to use and quick. Will be...
Tasnim Rahman - 7 days ago