Worldwide Delivery & Luxury Gift Box

Care and Cleaning

Please be aware that over the course of time, discoloration may occur with silver or gold plated jewellery. This is due to general wear and tear and the acidity of your skin. When you are not wearing your jewellery, it should be stored in a box, or wrapped in tissue paper to maintain its polished look and avoid tarnishing.

Silver, gold and rose gold plated jewellery

To care for your jewellery please avoid coming into contact with water, perfume, lotions, hairsprays and detergents as this may cause your jewellery to tarnish. Most of our jewellery is costume jewellery and is therefore not designed to be worn constantly. Please do not sleep or shower with your jewellery. To keep your jewellery looking its best, polish using a soft cloth or gently buff.

When washing your hands with soap and water or using hand sanitisers, we recommend taking any rings of beforehand to help maintain the longevity of your jewellery and ensuring your hands are completely dry before putting it back on.

Sterling Silver (925) jewellery

Sterling Silver is a precious metal that will naturally tarnish over time. This darkening of the metal is not related to its quality, it is a natural reaction of the metal to the oxygen in the air that can be removed by cleaning your jewellery. To slow down the tarnishing, we recommend that your jewellery is stored in a container (ideally a lined box or soft pouch) and away from direct sunlight. To remove the tarnished layer we suggest that you polish your jewellery with a soft cloth periodically.

Gold and Rose Gold Plate (18K) jewellery

All of our charms and chains are made from high quality 18 Karat gold plate. Gold plate may tarnish over time but the darkening of the metal is not related to its quality. It is a natural reaction of the metal to the oxygen in the air that can be removed by cleaning your jewellery. We recommend you to treat your jewellery with utmost care and attention. We advise you to remove your jewellery before going to bed, showering, doing housework or swimming and keep it in a jewellery box; avoid direct exposure to some chemicals (solvent, hair spray, perfumes) and high temperatures. We suggest that you polish your jewellery with a soft cloth periodically.

In the interests of hygiene, earrings cannot be returned or refunded

Replacement or exchange can only be considered where jewellery has been treated with care, and has not been personalised.

Average Customer Rating:
4.6/5 Feefo

Independent Service Rating Based on 19433 verified reviews Read all reviews
"Lovely personalised necklace"
The necklace I ordered is lovely and came well packaged. Thank you.
Trusted Customer - 14 hours ago
"Easy efficient service"
Very prompt and efficient. Easy to make my purchase online and arrived quicker...
Trusted Customer - 15 hours ago
"Absolutely perfect!"
Really good service, I purchased a personalised necklace for Mother’s Day and...
Rachel - 16 hours ago
"Brilliant and fast service"
Ash - 16 hours ago
"Beautiful necklace"
Quick delivery and the item is beautiful
Trusted Customer - 24 hours ago
"Very good"
Service was great, product was lovely, can't fault them at all will be using...
Neil Edwards - 2 days ago
"Amazing costume service"
Thank you so much for the amazing products. It was for a birthday, my 2...
Katarzyna Szachalewicz - 2 days ago
Gorgeous necklace and arrived it good time Thank you.
Trusted Customer - 2 days ago
"Mother’s Day gift"
A really good service, particularly because my gift arrived damaged. However...
Trusted Customer - 2 days ago
"Wonderful jewellery"
Super fast delivery & absolutely beautiful gift.
Jodie Warr - 2 days ago
"Great brand"
Excellent postage, products are lovely. Very happy with my order.
Alice Trembath - 2 days ago
Very easy to order! Really quick delivery… Beautiful necklace… I haven’t...
Trusted Customer - 3 days ago
Such lovely pieces if jewellery and can be made so personal which I love!...
Trusted Customer - 3 days ago
"Excellent service & quality!!"
Absolutely beautiful jewellery, I have ordered 3 times from them so pleased...
Sarah Garcia - 3 days ago
Beautiful personalised necklace for mother's day.
Trusted Customer - 3 days ago